Welcome to the forum. Step 2: On your Samsung TV, go to Settings, then Sound and Additional settings and ensure HDMI Audio Format is set to Bitstream and Audio Format is set to Dolby Digital Plus. I have a LG smart TV and I am now having problems watching NOW TV movies, as the audio is much faster than the video creating a noticeable 2/3 second gap between sound and vision. Increase the ‘Color’ setting. The converter box may be affecting the system's ability to receive and display channels. I've followed the guidelines to uninstall version 2.1.1 but I can't seem to find a way to download the previous version of 2.1.0. Select the device you want to troubleshoot and then continue through the troubleshooter. The screen flickers in a dark room for a split moment. I uninstalled the new buggy player... Now I can't seem to be able to download the player to reinstall! I too am experiencing this annoyance. If the problem persists, try connecting the receiver to the TV. This is obviously done on purpose. Audio problems on the Roku, like no audio, distorted audio, or audio dropouts, can be caused by software settings or problems with your hardware and/or cables depending on … Script on screen reads: "HDCP unauthorised. Low volume. Check your Downloads folder as the installer maybe still be in there. If that doesn't help and it seems to get worse, try a factory reset. I looks like it's been at least two day so I would expect compensation for this. International and MAX packages are ineligible. I tried powering down and removing all cables. I have also restarted my Mac but nothing works. If you're using an HDMI cable, switch your TV connection to "Auto-detect." I was thinking now I have to buy a new tv the speakers have gone. The LED light comes on briefly. This is frankly unacceptable for a paid service. Some possible fixes for this issue include unplugging the device, checking the connections, and making sure the TV is on the right channel. TV will turn on from the remote, but not the cable or satellite box. When I run a HDMI cable from my Foxtel box to Harman Kardon's Audio Visual Receiver 134, and a HDMI cable from the AVR 134 to the TV I get the visual but the audio is only played by the TV speakers an … read more If you have a spare HDMI cable, try that as well. We've also noticed the stuttering on films and other programmes. We are having the exact same problem. That is to say, in the meantime, I cannot use the service, which I am in fact paying for. Is there any fix? Think we need a fix. I've tried using my old download and it just prompts me to upgrade when I open it so not helping (although I'm using windows rather than Mac). I did notice that the audio when watching Netflix is now a little out of sync but not too bad (Netflix setup is Ethernet > TV > HDMI ARC to soundbar). $55/mo. If your are only getting channels 2 through 13. Could be a few things, but try powering down both box and TV, removing the HDMI cable from both ends, and then reconnecting everything back up again. You'll find the option under Settings > System > Advanced System Settings > Factory Reset (and then enter the code shown on screen to confirm) You'll need to enter your wifi and NOW TV account details again so have these to hand. We have just purchased a 7-day Sports pass for £10.99 (yesterday) which is proving to be a huge waste of money. Performing a Sound Test will either confirm or eliminate the TV as the source of the problem. After 30 days, service renews monthly at the then-prevailing rate (currently min. I was having the same problem. I have tried all suggested steps and the problem persists. Rescan the active channels if your TV is using direct cable or an over-the-air antenna. If we did not review your model, visit our calibration page.Screen is too dark 1. Have been trying to uninstall and reinstall all night with no luck. Choppy, stuttering, high-pitched, or distorted sound. For some reason my TV has has problems with audio quality where I think is is failing to determine the audio stream correctly. However wouldn't do any harm to try rebooting your broadband router, making sure the NOW TV box is in an open space (ie not stacked on other items, on a crowded shelf or tucked in an enclosed cabinet) and particularly at this time of year keep away from Christmas lights and tinsel! Please reply. Re: NowTV Player App won't display images, only plays sound, Also having this problem, this is amateur. Television Has No Sound Answer 8: If using an “S” video cable into an input on the back of your TV, … I've noticed mainly on Grey's Anatomy, but that's probably because I watch it loads! Flat screen plasma tv turns on but no picture or sound repair. The two most common missing channel problems are: • You only get channels 2 through 13 • You are missing random channels. You may try to changing the TV … Which make and model of Now TV playback device do you have? I have lost the picture on my Samsung tv when selecting a program on my entertainment monthly pass, paid for, I get sound only but no picture. TV show or movie has sound issues. Windows 10 - Sound settings Right-click on the speaker icon located in the Windows notification … Not sure if its on Direct TV now side or android TV, but the only shows that will play with volume are the on demand titles. Static. Screen sometimes flickers. Most audio problems are caused by incorrect menu settings on the TV or external devices. Hi, We've had Now TV for a while now, but recently upgraded to the newest black box. Which Now TV packages (ie: Entertainment, Movies, Sports) have you subscribed to? I worked around it by change the audio settings to 7.1, However CNN seems to have no audio on the left and right channels. I'm having the exact same issue... just downloaded new player and now I can't get any picture.. Rubbish! Change 'Color Temperature' to something colder. In one scene, spoken words sound so … To select surround sound: Step 1: In the NOW app, go to My Account and Settings and ensure that Surround sound is selected. You have forced the NowTV player on customers and haven't been able to fulfill service expectations. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. There is no fix for this, but it doesn't seem to last for too long (maybe a minute or so). 3. Well I unplugged the TV pressed the on off down for 10 seconds, replugged in the TV and there came the sound with picture. If you're not running cables from the receiver to the TV through another device, the issue could be the cable. i have tried reinstalling many times and have used multiple browsers. Available 24-7. Why was a buggy player released? I too had no sound on on 42 inch LG Flat screen tv. NOW Community. 1000+ answers to common issues from other NOW customers. That worked for the Sony XBR TV with the soundbar (Sony HTZ9F)! Thank you for this information. Then press the "Select" button and your audio should return. We've had Now TV for a while now, but recently upgraded to the newest black box. Increase ‘Backlight’ (‘Brightness’ on Sony TVs) 2. The TV picture has gone out but sound still works. Am I correct in assuming that we simply have to wait? Check to see if the "MTS", "STEREO" or "SAP" light on the TV or VCR is on. I have an android TV. Subsequent sections will help to determine the audio problem when an external device is attached to the TV. Made by Vizio. Turning the TV … Flat Screen HDTV Has Sound But No Picture – Screen Is Not Cracked Read More » In the search box on the taskbar, type audio troubleshooter, select Fix and find problems with playing sound from the results, then select Next.. The cable box is not talking to your TV properly. Please let us know as soon as it is fixed. Was any testing done? Click the ‘Settings’ tab at top of the review page. for PLUS package + $14.99/mo. Screen is NOT cracked. Now the picture and audio from Directv are in sync (Setup: Genie HDMI to > Soundbar HDMI, then Soundbar HDMI ARC > TV HDMI ARC). I then tried a factory reset. @PhG With great power comes great responsibility! New AT&T TV NOW subscribers only. It's possible it could also be intermittent connection issues, although that would usually be noticeable by varying quality or pixellating picture rather than sound. My TV is a 55″ Smart LED/LCD HDTV. Sound and video out of sync. Everything I click on to watch, to trigger a download option does nothing except cause a loading symbol to flicker on the screen for a split second. It's a common problem with flatscreen TVs; sometimes, you can hardly hear the dialogue in TV shows and movies. To run the troubleshooter. I was forced to download the new version and now there's no video playing, just audio. I have the same issue after updating the player. The sound either goes completely, which can be fixed by rewinding the programme. If not open up a private browsing tab in your browser, log into the NOW TV website and try watching something again, it should prompt you to install this time. Is your Now TV playback device directly connected to your television or is it connected through a surround-sound amplifier or HDMI switch? Do you have any other suggestions? 4. They will play with sound for about 30 seconds and then go out. 1. Use the ‘Dynamic’ or ‘Vivid’ picture mode.Picture skips/jumps 1. Check to see if the model was reviewed. If it happens only when you attempt to watch HD, then it might be a compression artifact. I can cast DirecTV Now to my Chromecast perfectly. I'm a happy happy girl. If you are getting only channels 2 through 13, most likely you have the RF cable attached to the wrong input on your TV. TV powers on. Is there any further information when the bug will be fixed? for HBO Max), charged to your payment method on file unless you cancel. The screen is black. 2. 3. Since this morning I have been unable to watch any NowTV as the player only displays a black blank screen. Here is my experience. Use Process of Elimination: If your device is connected to an audio receiver or other intermediary, remove the HDMI connection and plug it directly into the TV.If that works, then the receiver or intermediary device you're using is likely the problem. MTS, Stereo or SAP Problems Verify in the program listing guide that the program has those features. I have no problems at all with watching SKY TV, Netflixs, You Tube etc. In other words, this is a reception problem, not a problem with your TV. If not, push the "MTS", "STEREO" or "SAP" button on the TV or VCR. Can’t find your recommended settings 1. I have been experiencing this on a number of shows. The problem started 4month ago when I switch on the tv after some minutes the sound will went off and I do leave on some hours later the sound will come up by its self again. Audio works but no images. How to FIX LG TV black screen if it wont turn on completely. But now if I switch on the tv in few seconds the sound will went off and its will come back again. If it happens a lot, you can try reducing your sharpness setting. We never had issues like this before but now we seem to be having sound problems on some shows. Note If your screen goes dark after you select HDMI or DVI and the screen doesn't reset after 30 seconds, see Troubleshooting a blank TV or monitor while your Xbox One is on . Other times it 'stutters' - which is actually much more annoying! We never had issues like this before but now we seem to be having sound problems on some shows. I'm not overly bothered at the moment, as it only momentarily happens but any suggestions would be useful just in case it gets worse. If the problem isn't the channels, it may be another piece of hardware. Refer to the device manual for instructions on how to change audio inputs and settings. Choose the sound problem you're experiencing. How is your Now TV playback device connected to the internet. Cancel anytime. If the sound returns, the problem is with the device connected to the TV and receiver. No sound. If TV connection is set to "DVI," you'll need an optical audio cable for sound. No surround sound. Increase ‘Backlight’ setting (‘Brightness’ on Sony TVs).Colors don’t pop 1. It's still happening. Changing the audio back to stereo forces it to down mix and work. Check if the issue also occurs to other device connected to the TV. 3. The sound either goes completely, which can be fixed by rewinding the programme. Any further updates on this? During the TV … Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Happens on my box rewind seems to work.......at least i know its not just me. The audio troubleshooter might be able to fix audio problems automatically. Select offer tile to get 30 days of HBO Max on us.
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