Please be sure to monitor your tracking details once your order has been shipped by our team, and reach out to the carrier for more details if your order is delayed. Your original installment amounts will remain the same and your final payment/s will be less or cancelled depending on the return amount. Don’t worry babe, we are constantly working to improve your experience, so stay tuned! Polly pocket replacement dolls: 1. Polly wearing a gold dress as princess polly, 1990. It also has the sliver We're happy to help clarify our return/exchange processing time. Not to worry, we have a very flexible return policy! ${ cartDonation.lightboxDonateButtonCta }. We’ll let you know your new order deets via email once processed! If you have ordered from our US store and your order number starts with #US, If you have ordered from our AU store and your order number starts with #AU. As long as your return has not been received and processed by our Returns team, we are happy to cancel your request and help you resubmit for your preferred return type. Unfortunately, multiple orders cannot be combined in one package at this time. Simply opt for the refund when booking your return. For US customers shipping to APO, FPO, DPO, and PO Box addresses, all orders will be shipped with 2-3 day delivery. I DIDN’T RECEIVE AN ORDER OR SHIPPING CONFIRMATION. Receiving a cancellation/refund notification email from us will confirm we've already gone ahead and issued you a refund for the out of stock item(s). Our USA Store is a totally separate website from our Australian (AUS) Store. You can also email our team directly with all of the above to hi@princesspolly.com! Tamsin as part of the Bay Window House playset, 1993 Good All refunds will be processed back to the original payment method used to place the order. Light wear and fading 2. Condition is "Used". I have removed all torn rubber clothing. If you would like to make an exchange, please complete the request when booking the return. No discoloration on throne or Polly. We're now very pleased to say, we ship from the USA, with local returns and local customer service here in the USA. Promo code not applying? For hygiene reasons, some items are non-returnable. No exchange/return/refund. If you received a shipping confirmation with your tracking number, this indicates that your package has been dispatched and is on its way to you! Our website has been optimized for your shopping experience using these browsers. Due to the popularity of our range, we cannot guarantee that we will have the requested size in stock to exchange. New exchange orders will be processed once your return package is dropped off and scanned by the shipping carrier. To increase safety standards, received returns will be quarantined at our shipping facility for 3 days before they are processed. We'll deduct $6.95 from the refund for use of our returns shipping label. The US app is available in the following app stores: United States, Canada, United Kingdom, Norway, Switzerland, and all of the EU (Austria,  Belgium, Bulgaria, Croatia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden), The AU app is available in the following app stores: Australia, China, Hong Kong, Japan, New Zealand, Singapore, and South Korea. Items can be returned within 30 days of delivery for a free exchange, gift card or refund. Please allow 24 hours for your order to ship from Polly HQ. You are ${ shippingDifference | money } away from free US shipping. Please have an image of the parcel ready for when you receive a reply, as you won’t be able to attach the image on the “Contact Us” form. Just make sure to check your junk/spam folder for the automated notification. CAN I RETURN UNDERWEAR, EARRINGS OR COSMETICS? We aim to process all returns within 6 business days of them being received. This includes sale items. If you've previously had an account with us, you'll need to create a new account on the USA Store. To begin the return process, please submit your International AU Princess Polly order return here. High quality Princess Holly gifts and merchandise. The US app is only available in $USD at this time, while the AU app is only available in $AUD. Smaller items such as accessories and cosmetics are usually wrapped in bubble wrap or amongst other items of clothing or shoe boxes within your parcel. If you don’t have any luck, don’t stress babe! The items are clean and ready for their intended use. Once you receive the order, you're welcome to make a return with us. Can you tell me when something is being restocked? Make sure you’ve scoped out your junk and spam folders in case the automatic notification has been sent there. For our international babes, we’ll get your order out the door within 24 hours. Princess polly have amazing customer… Princess polly have amazing customer service. Why aren't the items I added to my wishlist on the website displaying in the app? 2 - Prince Caspar 3 - Horse 4 - Carriage 5 - Dark pink Starlight Compact - LIGHTS UP! We also offer local returns and have a US-based Customer Experience team ready to help! Condition is "Used" Toys and items used may have scuffs scratches or marks .no batteries are included See my store for many items new and used items> It can take a few hours, sometimes 24 hours to show any kind of an update on the tracking link. Please take note of your own tracking information and receipt as we won't be able to track or monitor this for you. The Princess Polly returns process is easy! When using Afterpay, you have the option to return one or all of your items for a refund. Gift cards are non refundable. The carrier may take 24 hours to update tracking information online. Please note that carrier delays may occur due to weather or other issues that may be out of our control. Find many great new & used options and get the best deals for Polly Princess Beige Wild Dreams Short Shorts Women’s Size 2 NEW at the best online prices at eBay! We are working hard to make this is a better experience for our customers. You will receive shipping information once your order leaves Polly HQ! INTERNATIONAL CUSTOMERS: We ask that all international customers take note of your own tracking information and receipt as we won't be able to track or monitor this for you. Shipped with USPS First Class. Don’t you worry babe! Still no luck? The wishlist is not currently shared between the website and the app but will be in the upcoming months. Click here to book a return with US Store, Click here to book a return with AU Store. So sorry babe! Please use Chrome or Firefox for the best experience. Offizieller instagram-Account. All orders are custom made and most ship worldwide within 24 hours. Therefore, it's important to keep up your AfterPay payments as AfterPay charges late fees for any overdue payments! If you have used a combination of web credit and card/PayPal/AfterPay then your web credit will be re-issued and your payment refunded. Vintage Polly Pocket Set {Princess Palace Yellow Book} Bluebird 1995 90s toy Polly Pocket Book Compact Princess Figure Sparkle Castle Palace Description: This Polly Pocket is a girl’s dream! Not to worry! For our international babes, be sure to submit your return on our website and take note of your own tracking information and receipt, as we won't be able to track or monitor this for you! Jewelry box musical it work ( the princess and prince dancers it don’t move ) Seller assumes all responsibility for this listing. Terms of Service apply. We process all refunds and store credits within 6 business days of receiving your items. It's important to keep up your payments in AfterPay to avoid late fees on any overdue payments! Still no luck finding this one? If you have purchased multiple items but only wish to return certain items and keep your favorites this is still fine! Exchange orders are not sent until the return has been received and processed by our team. I PAID WITH A GIFT CARD AND REQUESTED A REFUND, WHERE DOES THE MONEY REFUND TO? If you have not received your return label, please wait 24 hours before reaching out to our Customer Experience team. We'll need to update this with the carrier. If you placed an order and have not received a shipping confirmation email from us after 24 hours, please reach out to our Customer Experience team. We will continue to update our website if any additional delays are expected. If the payments have already been made when you return the items, the amounts will be removed from your Afterpay payment plan and/or the initial payments refunded. Offizieller Facebook-Account. Due to the popularity of our range, we cannot guarantee that we will have the requested size in stock to exchange. USA returns shipping address: Princess Polly Returns, 5026 Chino Hills Pkwy, Chino Hills, CA 91710; NZ returns shipping address: Private Bag 208059, Highbrook, Auckland, NZ 2161 1 - Princess Polly in her pink dress. Inspired designs on t-shirts, posters, stickers, home decor, and more by independent artists and designers from around the world. Get shipping cost. Free shipping for many products! Prices may also vary on both stores. The cart is not currently shared between the website and the app but will be in the upcoming months. I will be placing another order VERY soon :) Find many great new & used options and get the best deals for Princess Polly Icona Playsuit Romper Red US 12 at the best online prices at eBay! If you previously had a gift card or store credit with us on our AUS Store, this will still be on the AUS Store. There was a problem calculating your shipping. polly pocket dolls lot Disney Princess. If this is applicable it will be stated on the product page. Princess Polly Online Pty Ltd 71 Shipper Drive, Coomera, QLD, 4209 PO Box 561, Arundel BC, 4214 QLD, Australia Tel: +61 7 3123 4030 Email: eshop@princesspolly.com.au externe Quellen. If you wish to use it on the USA Store, please email hi@princesspolly.com and we'll transfer it for you! Just shoot us an email so we can help! From there, any payment already made toward the items will be refunded by AfterPay themselves. Shipping/Delivery address you provided at checkout when placing your order. As long as you’re checking out from Google Chrome or Safari you shouldn’t experience any technical errors on the website. +1 855-818-1786  (Mon - Fri, 9am - 5pm PST), ${ cartDonation.lightboxDonateButtonCta }, Product name and code of the item ordered found on your order confirmation email, Product name and code of the item received. Please follow the instructions, depending on your order number. HOW LONG AFTER I RECEIVE AN ORDER, CAN I MAKE A RETURN? If after switching devices and using these browsers you’re still having trouble, please email us a screenshot of the page that displays so we can assist you further! We accept all major credit and debits cards, as well as PayPal. Polly pocket - Disney Princess Cinderella Carriage with horse, 4 princesses, prince, furnitures and more. You have exceeded the $2,000 transaction limit with Afterpay. Items must be received in original condition - unworn, unwashed, with all tags still attached. You can log in to your Afterpay account to view your updated payment schedule at any time! SHIPPING: Due to global health events beyond our control, DHL, USPS, and FedEx are currently experiencing shipping delays. Privacy Policy and Please allow at least 6 business days for your return to be processed by our team. When choosing to return your item for a gift card, your refunded amount will be allocated to your Princess Polly gift card, and not your AfterPay. Uh oh! While we can't provide estimates of when items will be back in stock, we encourage you to sign up for restock notifications so that we know you're loving the style and we'll work on getting more in ASAP! You’ll need to place another order or return any unwanted items. You do not have sufficient funds available on your card at the time of purchase. When we receive your return parcel, we can then cancel the payment plan for your items sent back to us (less $6.99 if using our free returns label). However, multi-currency is in the works to be supported this year! Refunds will appear back to the original payment within 7 business days depending on your bank's clearance times. Receive 10% off just by signing up! You have three years from date of issue to use your web credit and a full three years to redeem your voucher! We use a sizing tool to provide a confident recommendation based on what similar shoppers have bought and kept. Please note that this change may slightly delay your shipment or delivery time by about 24-48 hours. All returns are processed for the total amount paid for the items after any discount codes redeemed on the order have been applied. RETURNS: Our returns window is set to 30 days. along with a 20% discount code!! This site is protected by reCAPTCHA and the Google CAN MY ORDER BE SENT TO A PO BOX OR APO, FPO, DPO BOX? Please have an image of the faulty item ready for when you receive a reply, as you won’t be able to attach the image on the “Contact Us” form. If your return was posted with our Free Returns Label, we'll also deduct $6.95 from the refund amount. As soon as you place your order, we’re on it – we know you need it fast! The entire inside shines! Minor paint imperfection on the back of her dress, as shown. My package was delivered, but I haven’t received it! We’re constantly replenishing our most popular items, as well as adding new arrivals almost every day! MY RETURN HAS BEEN PROCESSED FOR THE INCORRECT AMOUNT. We'll deduct $6.95 from the refund for use of our return shipping label. Polly pocket disney princess lot. Once despatched you will receive a tracking number via email for your order! You can also email our team directly with all of the above to hi@princesspolly.com! MY PROMO CODE / GIFT CARD CODE ISN’T WORKING! makena0694169 commented on 2/3/20 . My original parcel was lost and they responded on a live chat immediately and issued me a full refund! The refund will appear back in your account used to make the original purchase in 3-5 business days, depending on your bank’s clearance times. Includes Polly Pocket, Throne, and ring base. For all orders shipped to Canada and the UK - import duties and taxes will be paid at checkout. Be sure to include the pink flyer with your order number in your package. And this is due to the import restrictions into these countries … sorry gals! 1992 Polly Pocket Princess Pollys necklace It is really hard to find polly pocket with original packaging The price is for 1 set. Free shipping for many products! Please submit your inquiry and we'll be in touch shortly. Princess Polly is not responsible for non-Princess Polly items mistakenly returned, and may not be able to recover these items. Vaccines are a national priority, but not “silver bullets” for reopening,… Establishing a company in changing times: danger and opportunity . We do not have record of items in other orders because they will not be linked to that label. … Please have an image of the incorrect item ready for when you receive a reply, as you won’t be able to attach the image on the “Contact Us” form. Estimated delivery dates - opens in a new window or tab include seller's handling time, origin ZIP Code, destination ZIP Code and time of acceptance and will depend on shipping service selected and receipt of cleared payment - opens in a new window or tab.Delivery times may vary, especially during peak periods. The most common reasons are: Firstly, please try switching devices and/or browsers and try checking out from either Google Chrome or Safari. You are ${ shippingDifference | money } away from free US shipping. To contact head office, please use the enquiry form. 1–3 business days. It's important to keep up your payments in AfterPay … If you’re still not having any luck, please send a screenshot of the error message that displays to our Customer Experience team so we can better assist you! Please get in touch straight away with your order number and correct shipping address, and we will attempt to make this change for you! Find many great new & used options and get the best deals for Disney Princess Little Kingdom MagiClip Dolls 4 dolls 6 dresses at the best online prices at eBay! You can shop all things fitness and activewear here too by our sister brand Bo+Tee. Disney Polly Pocket Princess Doll Lot. Any orders placed over the weekend or on a public holiday are shipped the following business day. Any orders placed over the weekend or on a public holiday are shipped the following business day. If you're returning items that were purchased using AfterPay, you have the option to cancel your payment plan. I’M HAVING TROUBLE SIGNING INTO MY PRINCESS POLLY ACCOUNT. International return packages can take 4 weeks or more to reach our facility. If you booked a return online and used our label, your return was shipped with ground shipping - which can take up to 7-10 business days to reach our returns team. Items can be returned within 30 days of delivery for exchange, gift card or refund. If you have not received your return label, please wait 24 hours before reaching out to our Customer Experience team. Easy! All refunds will be processed back to the original payment method used to place the order. Your return may delayed in getting back to us due to delays with international carriers. Lower level has a cute little courtyard with gazebo, stairs, and a bench. Teenagers ready to dress up again are turning to online brands Shein and Princess… Goldman Sachs downgrades India’s growth forecast as Covid cases rise . Condition is "Used". Free shipping for many products! USA customers also have the option to checkout with Afterpay, a third party company who will set you up with a fortnightly payment plan to pay off your items and receive them straight away! Learn more about this item Shipping and return policies Loading Ready to ship in. If your items are out of stock and you have paid an additional amount, not to worry, you will be refunded in full back to your original form of payment. Please note - if you would like to switch your exchange or store credit to a refund, $6.95 will be deducted from your total refund amount for use of our return label. Please double check the shipping option you selected. This will usually be the case if the stock wasn't available when we came to process your order. Condition - Sealed with original packaging - Although sealed, the item is not perfect. Good overall condition. If you received a shipping confirmation email, then your order has been dispatched and is currently with the carrier. If you return your items before your first Afterpay payment is due you, these amounts will be removed from your Afterpay plan and you will not have to pay for them. You can also email our team directly with all of the above to hi@princesspolly.com! Our USA Store is catered to our US customers. Cut off times for all orders are Mon-Fri 3:00pm Pacific Time. It's important to keep up your Afterpay payments while your return is in transit back to us as Afterpay charge late fees for any overdue payments! If you’re having trouble applying either of these, send a screenshot of the page that displays to our Customer Experience team so we can help! Can I combine two orders in one return package? Therefore you will still have to pay $6.95 with Afterpay. Duties, taxes, and VAT are not refunded on international returns. Our USA Store is a totally separate website from our AUS Store. Polly wearing purple and black with red headband, 1989. You can still shop from either store. If you originally paid for your order with Afterpay and choose to return an item for store credit, your refund will be issued to a Princess Polly gift card rather than posting back to your Afterpay account. CAN I RETURN ITEMS THAT WERE PURCHASED WITH AFTERPAY? Any exchanges requested that we do not have in stock will automatically be issued as a refund. It is shaped like a fairy-tale book with a gold clasp on the side and when you open it there is a sparkly princess playset! I agree to the terms & conditions and to receive periodic promotional emails. As long as your return is lodged or initiated within 30 days of receiving your items we can accept returns back for processing.
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